Risk Management Training for Educational Staff at the An-Naba Ciasem-Subang Foundation to Improve Service Effectiveness
Kata Kunci:
Community Service, Educational Staff, Risk Management, Service Effectiveness, TrainingAbstrak
Effective educational services require good risk management to anticipate operational obstacles and maintain service quality. However, at the An-Naba Ciasem–Subang Foundation, there are still limitations in the understanding and skills of educational staff in identifying, analyzing, and mitigating risks that could potentially disrupt work processes. This community service activity aims to enhance the capacity of educational staff through structured risk management training. The program provides a tangible contribution in the form of a risk management training model based on active participation and contextualization, which can be adapted by other educational institutions to strengthen the effectiveness of their services. The activity began with a needs analysis through observation, interviews, and consultations with foundation leaders. The training was conducted in ten sessions, covering theoretical material, case studies, simulations, and practical exercises in developing risk mitigation plans. Evaluation was conducted through pre-tests and post-tests, direct observation, and participant satisfaction surveys. The results showed an average increase in participants' knowledge scores from 65 to 88, positive changes in attitudes toward the implementation of risk SOPs, and improved skills in identifying and mitigating risks. Ninety percent of participants stated that the training was highly beneficial, and the foundation formed an internal risk management team as a follow-up. The training successfully achieved its objectives, namely enhancing the risk management capacity of educational staff, which contributed to improved service effectiveness. This model has the potential to be replicated in other educational institutions with adjustments to local contexts
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